General Sale Terms & Conditions

1. Orders
All orders placed with Matbronze are subject to product availability and confirmation of payment. We reserve the right to refuse or cancel any order if necessary.

​

2. Pricing
All prices are subject to change without notice. Delivery charges are calculated separately unless otherwise stated.

​

3. Payment
Payment must be made in full before orders are processed or dispatched, unless otherwise agreed in writing.

​

4. Delivery
Delivery times are estimates and may vary depending on location and product availability. Matbronze is not responsible for delays caused by courier services or circumstances beyond our control.

​

5. Faulty or Damaged Items
If you receive a faulty or damaged item, you must notify us within 5 days of receiving your order. Items must be returned in their original condition for assessment. Returns will only be accepted for items confirmed to be faulty.

​

6. Returns Policy
We do not accept returns for refunds unless an item is faulty.

​

7. Exchanges
We offer exchanges on eligible items within 21 days of receiving your order, subject to stock availability. Items must be returned in their original condition. Customers may be responsible for additional delivery costs related to exchanges unless the item is faulty.

​

8. Repairs
We offer repair services for our products, and most repairs are carried out at no charge. In cases where damage is extensive or outside normal use, a repair fee may apply. Customers are responsible for delivery costs related to repairs unless otherwise agreed.

​

9. Custom and Engraved Items
Custom-made, engraved, or personalised items cannot be returned or exchanged unless they are faulty or the engraving error was made by Matbronze. Customers are responsible for ensuring that all spelling, dates, and details submitted for engraving are correct before production begins.

​

10. Product Variations
Due to the handcrafted nature of some of our bronze products, slight variations in colour, finish, or detail may occur. These variations are not considered faults.

​

11. Liability
Matbronze is not liable for indirect or consequential loss resulting from the use of our products.

​

12. Contact Information
For any queries regarding orders, exchanges, repairs, or faulty items, please contact us using the details provided on our website.

​

Matbronze Shipping & Delivery Policy

1. Order Processing
Orders are processed once full payment has been received. Standard items are usually prepared within 2–5 working days, depending on stock availability. Custom, engraved, or made-to-order items may require additional processing time.

​

2. Custom and Engraved Orders
Custom or engraved items require additional preparation time. Production will begin once all details (such as engraving text) have been confirmed. Estimated completion times will be communicated where applicable.

​

3. Delivery Methods
Orders are delivered using third-party courier services. Delivery method and charges are calculated at checkout based on the delivery location and order size.

​

4. Delivery Timeframes
Delivery times vary depending on location. Estimated delivery times are provided at checkout but are not guaranteed. Delays may occur due to courier schedules, public holidays, weather, or other factors beyond our control.

​

5. Delivery Charges
Delivery charges are calculated at checkout based on the delivery address and order details. Customers are responsible for all delivery fees unless otherwise stated.

​

6. Incorrect Delivery Details
Customers are responsible for providing accurate delivery information. Matbronze is not responsible for delays or additional costs resulting from incorrect or incomplete delivery details.

​

7. Delivery Issues
If your order arrives damaged, you must notify us within 5 days of receiving the item. Photographs of the damage may be required for assessment.

Collection (if applicable). Where collection is available, customers will be notified once their order is ready for pickup.

​

8. Customs Duty

Customs duties and import taxes may apply for international orders and are not included in the product price or shipping. These charges are the customer’s responsibility.

​

9. Delays Beyond Our Control
While we aim to deliver within estimated timeframes, Matbronze is not responsible for delays caused by courier services or circumstances beyond our control.

​

10. Repairs and Exchanges Delivery
Customers are responsible for delivery costs related to exchanges and repairs unless the item is faulty or otherwise agreed.